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Order and Shipping Information Payment: Payment must accompany your order, Make checks payable to Hillsview Gardens, PO BOX 1076, Milino OR 97042. Our new online store accepts payment using Visa, MasterCard or PayPal. All orders are filled on a first come first serve bases. Your credit card will be charged when your order is placed to secure all your plants. Domestic Shipments: Orders will be queued for shipping in the order received. We ship on Monday through Wednesday of each week. Charges for shipping and packing are as follows; Mail in Orders: If your order is $100.00 or less, add $ 15.00 for packing and FedEx shipping. If your order is over $100.00 add 15% to your order for packing and FedEx shipping. Online Store Orders: Our choice for shipping domestic orders is via Priority Air or Federal Express. Federal Express choices are as follows;
We ship year round and we reserve the right to delay shipping when temperatures are extreme and may cause damage to plants in transit. We use thermal packing during the winter months for added protection. Hawaii, Puerto Rico, Virgin Islands and Guam orders: Please include your import permit number with your order, if required. There is a charge of $10.00 for State of Oregon Phytosanitary Certificates on all orders going to these destinations. Please allow 2 weeks for shipping schedule due to inspections. We strongly recommend using USPS Priority Air or FedEx to these destinations.
International orders:
Payments should be made by bank draft on a U.S. bank, wire transfer, Visa,
or MasterCard. It is the responsibility of our international customers to
supply any import documentation required by your government. International
orders require both an Oregon Phytosanitary Certificate and a
Federal Phytosanitary Permit (see below). Please allow three weeks for
scheduling international orders. All international orders are shipped via
FedEx. Overseas and Canadian shipments will be sent bare-root. The minimum value for international orders is $250. All shipping is billed at cost. Damaged Shipments: We take care in packing your order. If damage is evident upon receipt of order, please keep all packaging material and plants and please report the damage to us immediately. We may request the return of damaged items. Return Policy: Growing the best quality plants and offering excellent service to our customers is our business. We understand there is risk in any venture. Rest assured that we stand behind our products. We do our best to accurately label all plants. The gremlins do sometimes prevail. Promptly inform us if you are dissatisfied with your order. We will do our best to make your Orchid buying experience a pleasant one. Our customers are our top priority. We will exchange, replace, or refund your money if you are in any way dissatisfied with your order. We do our best to guarantee your satisfaction. You have our complete attention whether you praise or complain about our service. However, it is unlikely that you will be disappointed with our beautiful plants. |